Return and Refund Policy

We have a no return policy as all items are made to order for you. To raise a concern, you can contact us at orders@rosartechocolate.com or WhatsApp on +91 9717717669 Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. We are not responsible for damages caused to the product caused during transit. All our items are sensitive to temperature variations, thus we advise for you to have it collected from our pick-up location if you can. Refunds We will notify you once we’ve received and inspected your concern, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (partially or fully) on your original payment method. Please remember it can take between 3-5 business days for your bank or credit card company to process and post the refund. Cancellations If you are cancelling your order before you have received it, please note that we may not be able to offer a full refund as all orders are prepared on an order basis system. You may ask to cancel your order to avail a full refund minimum 24 hours before the expected time of receipt.